Torbit MultiSoft Private Limited (“we,” “us,” “our”) operates the Kashi Vishwanath Tourism website and booking platform (the “Platform”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Account & Booking Information: name, mobile number, email address, and address you provide when registering, booking, or contacting us.
- Traveller Details: number of travellers, special requirements (e.g., mobility needs, language preference), and ID proof where required for verification.
- Payment Information: payment and transaction details are processed by our payment gateway partner; we do not store full card details on our servers.
- Location Information: pickup/drop addresses for transportation bookings, and trip-related location data (e.g., odometer photos with GPS tags) used for fare verification.
- Usage Data: pages visited, device/browser information, and cookies, used to improve the Platform.
How We Use Your Information
- To process and manage your bookings, payments, and cancellations
- To assign and coordinate guides and drivers for your tour
- To send booking confirmations, reminders, and service updates via email, SMS, or WhatsApp
- To respond to enquiries, complaints, and refund requests
- To improve our services and website experience
- To comply with legal and regulatory requirements
Sharing of Information
We share your information only as needed to deliver your booking:
- With the guide and/or driver assigned to your tour (name, contact number, pickup details, and any special requirements you’ve shared)
- With our payment gateway provider to process transactions
- With law enforcement or regulators where required by law
Data Security
We use reasonable technical and organisational measures to protect your data, including restricting access on a role basis (customers, guides, drivers, and admin each see only what’s relevant to them). No online system is 100% secure, and we encourage you to use a strong password and keep your login details confidential.
Data Retention
We retain booking and transaction records for as long as necessary to comply with legal, tax, and accounting requirements, and to resolve any disputes.
Your Rights
You may request to access, correct, or delete your personal information, and you may opt out of promotional communications at any time. To exercise these rights, contact us at maulik@torbitmultisoft.com.
Cookies
We use cookies to keep you logged in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified on this page with an updated “Last updated” date.
Contact Us
For any privacy-related questions, contact us at maulik@torbitmultisoft.com or +91 9583959503.